Words we use
Zappocity and Mailocity share their customers, so the panels, the command line and these articles use five words, each for one thing.
In short: the organization is who you are and who pays; the tenant is where your mail lives. Billing is always on the organization, never on a tenant, and a tenant has no people of its own: the people with its mailboxes are its organization's members.
| Word | What it is | Where you see it |
|---|---|---|
| Organization | A Zappocity customer: it pays (subscriptions, invoices, credit) and has members. A company, or one person's own (personal). | Admin panel, Customers |
| Person | Someone who signs in with a zappo.city account (an email and password, two-step sign-in). Has a customer number such as C-1042. | Admin panel, Customers → People |
| Member | A person in an organization, with one of six roles: owner, admin, billing, support, member or guest. | An organization's Members |
| Tenant | Where an organization's mail lives on Mailocity: its domains, mailboxes, aliases, lists and mail settings. It has no billing and no members of its own; each belongs to one organization, which pays for it and whose members hold its mailboxes. | Admin panel, Tenants; the tenant manager (Manage tenant on the account page's Mail) |
| Mailbox | An email address that receives mail, in a tenant. Its owner is a person, who signs in to it through zappo.city; a shared mailbox has no owner of its own. | A tenant's Mailboxes; the admin panel, Mailboxes |
How they fit:
- An organization has one tenant (or more) on Mailocity. Its name and the tenant's follow each other when it has one.
- Everyone with a mailbox in a tenant is a member of its organization, with the mailbox's role; a role changed on either side reaches the other within a minute. Members without a mailbox (a bookkeeper with the billing role, say) are allowed.
- To give someone who already has a zappo.city account a mailbox, send them one of the tenant's join links (the tenant manager, People); with single sign-on on, they Continue with Zappocity with that account, and joining makes them a member of the organization too. To add someone without a mailbox (to pay, say), invite them to the organization instead (the account page, Organizations & billing). To pay, change a plan or see invoices, go to the organization, not the tenant.
- A person may own several mailboxes, in one tenant or several, and open each with one zappo.city account, switching between them in webmail (see Several mailboxes for one person). Each mailbox takes a seat.
Older words you may still meet:
- Team was a tenant: the tenant manager was the "team manager", and some customer pages (signing up, joining, webmail) still say team.
- User was a mailbox:
corpsuite user ...still works forcorpsuite mailbox .... - Account is a mailbox in the admin API (
/v1/tenants/{tenantId}/accounts), and a Zappocity account is a person. - The admin API keeps
/v1/tenants/...for tenants; a tenant'splatformOrgIdis its organization.